These terms set out what you agree to when you open and use a pharcade account — covering your access rights, how transactions are handled through GCash, Maya, and Bank Transfer, and what happens when either side needs to make a change. Access to pharcade is subject to local law and is available only in eligible regions.
Applies to all account holders
GCash, Maya, Bank Transfer covered
Available where local law permits
Review before your first session
POLICY POSTURE
What These Terms Actually Cover
When you create a pharcade account, you enter into a direct agreement with us. These terms govern how your account works — from the moment you register through every session you complete, every deposit you make via GCash or PESONet, and every withdrawal you request through Bank Transfer. They also cover how we communicate with you, what you may and may not do inside the platform, and the conditions under which access can be suspended or closed. We may update these terms from time to time. When we do, the revised version will appear on this page with a note in your account dashboard. Continuing to use your account after a change takes effect means you accept the updated terms. If you disagree with any update, the right step is to contact support before your next session — not to keep using the account and dispute it later. Where a section of these terms conflicts with applicable local law in your region, the local law applies. We do not claim to override any legal requirement that governs your use of this platform in the Philippines or any other eligible region. Nothing in these terms removes rights you hold under local consumer protection rules.
GCash
Maya
PESONet
Bank Transfer
InstaPay
INSIDE VS OUTSIDE
Where This Policy Applies and What It Covers
Not every part of your experience falls under the same set of rules. Understanding scope means knowing which activities these terms govern and which are handled separately — so you know exactly where to look when a question comes up.
Account Access
Your login credentials, session management, device-based access, and account settings are all within scope. These terms define what you may do once you are signed in and what restrictions apply to account sharing or unauthorised use.
Transactions
Deposits and withdrawals processed through GCash, Maya, PESONet, or Bank Transfer are covered. The specific limits, verification steps, and processing instructions shown in your account wallet at the time of the transaction also form part of the agreement.
Site Content
Game content, lobby pages, and account-facing copy published by pharcade are within scope. Titles from studios such as JDB, PG Soft, and Microgaming appear in the lobby under licences held by those studios — we make them available but do not author the game rules themselves.
Third-Party Services
Services operated independently — including payment processors, e-wallet providers, and device operating systems — are outside the scope of these terms. Those services are governed by their own agreements, and we are not responsible for delays or limitations that arise on their side.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
Your account is yours to manage. Under these terms, you have a clear set of actions you can take — and we are required to respond to each of them through the support channels listed on this page. If your personal details change, you can update them directly from the account settings page after login. Transaction records for every deposit and withdrawal you have made — including GCash and Bank Transfer activity — are accessible in the wallet history section of your account. If you believe a record is incorrect, raise it with support and we will review it against our system logs. You are not required to accept an outcome without explanation. For questions about how a specific term applies to your account, or to request a copy of the data we hold on your profile, reach out via the contact paths listed in the support section below. We aim to give you a clear, specific answer rather than a generic policy restatement.
Review Your Records
Your full transaction history — deposits, withdrawals, and wallet movements — is visible in the account dashboard after login. No request to support is needed to view standard account activity.
Correct Account Details
Name, contact number, and linked payment method details can be updated from account settings. Some changes may require identity verification before they take effect — the form shown in your account will tell you what is needed.
Raise a Policy Question
If a term is unclear or you believe it has been applied incorrectly to your account, contact support directly. Give the relevant account detail and transaction reference where possible so we can respond to your specific situation.
Request Account Support
You can request account closure, a transaction dispute review, or a data query through the support routes below. We handle each request individually and will confirm receipt when your message reaches us.
REACH US HERE
How to Contact pharcade About These Terms
For any question about how these terms apply to your account, the three contact paths below are the right starting point. Have your account reference ready when you reach out — it helps us pull up your record and respond accurately.
Live Chat
Open the chat widget from any page while signed in. Live chat is the fastest route for account access questions and transaction clarifications.
Email Support
Send a message to our support address listed in your account profile. Include your registered email address, the relevant date, and a short description of your question.
Account Help Centre
The help section inside your account dashboard covers the most common policy questions, including how to read your wallet history and what to do if a GCash deposit does not reflect.
HOW WE HANDLE IT
Our Approach to Data, Security, and Policy Changes
Knowing what we do with your account data and how we protect it is a reasonable expectation — here is how we handle each area under these terms.
Data Handling
information you provide — including name, contact details, and linked payment methods like GCash or Bank Transfer — is held for the purposes of account operation and transaction processing. We do not sell personal data to third parties. Retention periods follow the requirements of applicable law in your region.
Cookies and Session Data
We use session cookies to keep you signed in across pages and to maintain your account state on mobile. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account functions during a session.
Account Security
Your account is secured by the login credentials you set. We recommend a unique password not reused elsewhere. If you suspect unauthorised access, contact support immediately — the steps to lock the account are shown in the help centre inside your dashboard.
Requesting Policy Changes
If you want to request a change to stored data, object to how a term has been applied, or ask what information we hold on your account, the support channels above are the right route. We will confirm receipt and provide a specific response rather than a form reply.
POLICY FAQ
Common Questions About These Terms
These are the questions we see most often from account holders reviewing the terms for the first time. If yours is not here, the support routes in the section above will get you a direct answer.
Do these terms apply to all types of accounts, including those that use GCash?
Yes. These terms apply to every pharcade account regardless of which payment method you use. Whether your deposits go through GCash, Maya, PESONet, or Bank Transfer, the same account rules and access conditions apply across all of them.
What happens when pharcade updates the terms?
The updated version replaces the previous one on this page, and a notice appears in your account dashboard. If you continue using your account after the update date, that is taken as acceptance. Contact support before your next session if you have concerns about a specific change.
Can I dispute a transaction record I think is wrong?
Yes. Pull up the transaction in your wallet history, note the date and reference number, and contact support through live chat or email. We compare your report against our system logs and give you a specific written response — not a generic acknowledgement.
How do I know which parts of my experience are covered by pharcade's terms versus a third-party provider?
Anything in your account, wallet, and lobby falls under these terms. Game mechanics within titles from studios like JDB, Joker, or PG Soft are governed by those studios' own rules. Payment processing by GCash or your bank is governed by those services' separate agreements.
Can I request a copy of the data pharcade holds on my account?
Yes. Send a request through email support with your registered account address. We will confirm receipt and provide the information we hold. The scope of what we retain is described in the data handling section of these terms, and local law may give you additional rights in your region.
What should I do if I suspect someone else has accessed my account?
Contact live chat or email support right away. Do not wait. Include the approximate time you noticed the issue and any unusual transaction you see in your wallet history. The steps to secure the account are also covered in the help centre inside your account dashboard.
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