Casino / Mobile
This policy explains exactly what account data pharcade collects when you register, deposit through GCash, Maya or GrabPay, and use the platform. We want you to know how that information is handled — clearly, without legal filler — so you can make informed choices about your account.
When you open an account, we collect the details you submit — your name, email address, contact number and any identity documents required for account verification. When you carry out a transaction through GCash, Maya, GrabPay, PESONet or Bank Transfer, we record the transaction reference, amount and method so your wallet history stays accurate. We do not store your full GCash PIN, Maya passcode or bank credentials — those stay with your payment provider at all times. We also collect device and session data — browser type, IP address, screen session timestamps — to protect your account from unauthorised access and to keep the platform running correctly on mobile. This is standard security practice, not marketing profiling. Pharcade operates where local law and eligible regions permit. The data practices described here apply to accounts opened through pharcade. Where a local regulation imposes a stricter requirement on how we handle your data, that requirement takes precedence. If you are unsure whether this service is available in your area, check the eligibility notice shown during account registration — we do not override local law.
This policy covers data collected and processed directly through pharcade — your account session, payment activity and support interactions. It does not govern how third-party services handle your data once you leave our platform or initiate a payment through an external provider.
Login sessions, password changes and account verification steps on pharcade are fully within this policy. We log access events to detect unusual activity and protect your account from unauthorised use.
Transaction references for GCash, Maya, GrabPay, PESONet and Bank Transfer deposits or withdrawals are recorded in your account wallet history. We hold the reference and amount — your payment provider holds the credential.
Game session data — rounds played, wagers placed — is recorded for account integrity and to resolve disputes. This data stays within pharcade's systems and is not shared with advertisers.
Once you navigate away from pharcade — to a payment app, an external link or a separate service — their own privacy terms apply. We do not control or represent those practices.
You have practical choices about the data pharcade holds on your account. You can request a copy of the personal information tied to your registered email at any time by contacting our support team through the channels listed on this page. If any detail is incorrect — your name, contact number or linked payment method — you can submit a correction request and we will update the record after verifying your identity. If you decide to close your account, you may ask us to remove the personal data that is not required for legal or financial record-keeping. Transaction logs linked to GCash, Maya, GrabPay and Bank Transfer are retained for a period determined by applicable financial regulations — we cannot remove those before that period ends, but all other profile data can be acted on. Every request goes through our support team; response times depend on the complexity of the request and are shown in the acknowledgement we send you.
Contact support with your registered email to request a summary of the personal data we hold. We confirm receipt and provide the summary through the secure channel you used to ask.
If your name, contact number or linked wallet details are wrong, raise a correction request with support. We verify your identity first, then update the record.
If anything in this policy is unclear, send a direct question to our support team. We aim to answer in plain language, not legal boilerplate, so you know exactly where you stand.
A closure request can include a data removal instruction for non-regulated profile fields. Regulated transaction data — including payment method records — must be retained per applicable financial rules.
Privacy requests and data questions have a direct path through pharcade support. Use any of the channels below — include your registered email address so we can locate your account record quickly and send the response to a verified address.
Open the chat widget on pharcade while logged in to your account. State that your query is a privacy request; the agent will route it to the right team and send you a written acknowledgement.
Send your request to the support email address shown in your account settings page. Include your registered email, the account username and a clear description of the data action you are requesting.
The Help Centre accessible after login contains a Privacy Request form. Submitting through this form automatically tags your ticket as a data request, which shortens the routing time.
Account security and data handling are built into the platform's daily operation — not added as an afterthought. Here are the specific practices that apply to your pharcade account.
We use session cookies to keep you logged in across pages and to remember your preferred language and device settings. You can clear cookies through your browser at any time; doing so will end your active session and require a new login.
Account access events — login attempts, password resets, payment method changes — are logged with timestamps and device identifiers. Unusual patterns trigger an account review. We never ask for your GCash PIN or Maya passcode through support.
Profile data is held while your account is active. Financial transaction records linked to GCash, Maya, GrabPay, PESONet and Bank Transfer are kept for the period required by applicable regulations. After account closure, non-regulated data is removed on request.
When this policy changes, the updated version is published at pharcade/privacy-policy/ with a revised date at the top. Continuing to use the platform after a change is posted means you have seen the updated terms. For material changes, we send a notice to your registered email.
These are the questions we hear most from account holders about how their personal information is managed on pharcade.
We collect your name, email address, contact number and any identity document details needed to verify your account. Device and session information is also recorded for security. We do not collect payment credentials — those stay with your GCash, Maya or GrabPay provider.
No. When you deposit or withdraw through GCash, Maya, GrabPay or Bank Transfer, the transaction is processed by that payment provider. Pharcade only receives the transaction reference and amount — never your PIN, passcode or bank login details.
Log in and contact support through live chat, email or the Privacy Request form in the Help Centre. Include your registered email so we can verify the account and send the data summary to the correct address. We confirm receipt when your request is received.
Transaction records tied to GCash, Maya, GrabPay, PESONet and Bank Transfer are kept for the period required by applicable financial regulations. Profile data that falls outside regulated categories can be removed on request after you close your account.
Game session data and personal account details are not shared with advertisers. Where we work with third-party service providers — such as payment processors — they receive only the data needed to complete the transaction and are bound by their own privacy obligations.
Submit a closure request with a data removal instruction through support. Non-regulated profile fields are removed after the account is closed. Regulated financial records must be kept for the period set by applicable law — we cannot remove those early, but we will confirm exactly which records are affected.