Casino / Mobile
These terms set out how pharcade operates your account, handles your data and defines what falls inside or outside this policy. Access to our platform is available where local law and eligible regions permit — check the conditions that apply to you before proceeding.
Our policy covers how we collect, store and act on information connected to your pharcade account. When you open an account and use payment channels such as GCash, PESONet or Bank Transfer, the data created through those transactions falls within the scope described here. We do not share your transaction records with third parties outside of what is required to process a payment or respond to a verified regulatory inquiry in an eligible jurisdiction. Any data we hold is kept only as long as needed for operational and legal purposes — after which it is deleted in line with our retention schedule. If you are in a region where access depends on local law, that determination does not change how we handle the data you have already submitted; your rights to review and correct that data remain in place regardless. We aim to keep this policy current. When material changes occur, we will communicate them through your account notification channel before the change takes effect. Read the full scope section below to understand precisely which services and interactions this policy covers.
Transaction data from GCash deposits and withdrawals is processed under this policy and held only as long as required for account and compliance purposes.
PESONet transfer records are scoped within this policy. We do not pass those records to unrelated third parties outside of verified payment processing.
Bank Transfer instructions and confirmation data are stored securely under our retention schedule and covered by the same access and correction rights as other account data.
Not everything connected to your experience falls under this single policy. Understanding the boundary helps you direct questions to the right channel and know which protections apply to each part of your account activity.
Login credentials, session activity and account-level settings are fully within this policy. Your right to review or correct this data is active from the moment your account is created and persists for as long as we hold it.
Deposits and withdrawals made through GCash, PESONet or Bank Transfer are covered here. The payment provider's own terms also apply to those transfers; this policy governs the record we hold on our side, not the provider's internal processes.
Game content from studios available in our lobby — including JDB, PG Soft and Spadegaming titles — is governed by each studio's content licensing terms. We are responsible for how that content is presented; the studio's underlying IP terms sit outside this policy.
External links, payment processors and any service that operates on a separate domain are outside this policy's scope. We cannot speak to how those services handle your data; we recommend reviewing their own published terms directly.
You have specific, actionable rights over the information we hold about your account. These are not abstract promises — each one maps to a real step you can take. To review your account records, log in and open the account dashboard; the transaction history and profile data held there reflects what we have on file. If any detail is incorrect — name spelling, contact information, linked payment method — you can raise a correction request directly through the support channel and we will act on it within the timeframe stated in that channel's response window. Raising a policy question does not require you to close your account first. Simply send the query through our contact form or live chat, describe what you are asking about and reference your account identifier so we can locate the right records. If you want to request that specific data be removed, that request is handled separately and the outcome depends on whether the data is still required for operational or legal purposes at the time you ask.
Your full transaction and account record is available inside the dashboard after login. No separate request needed — the data we hold is shown directly in your account view.
Send a correction request through live chat or the contact form. Quote your account identifier so the support team can locate your profile and update the specific field you need changed.
Any question about how your data is used, stored or shared can be sent to our support contact. You do not need to suspend or close your account to ask — we handle policy questions independently of account status.
Data removal requests are reviewed against our retention obligations. We will confirm in writing whether the request can be fulfilled in full, in part or not yet, and explain the reason either way.
If a section of this policy raises a question or you need to act on a data right, these are the direct paths to the right team. Each channel is monitored; quote your account identifier when you write so we can pull up the correct records without delay.
Open live chat from your account dashboard for the quickest response on policy or account-data questions. Available from the help icon after login.
Use the contact form for written policy requests — data correction, removal requests or questions about retention. Include your registered email and account identifier.
Send policy-specific questions directly to our support email address listed in the account help section. We respond to policy queries in writing so there is a clear record for both sides.
Understanding how we act on this policy — not just what it says — gives you a clearer picture of what to expect from your account.
Account and transaction data is stored on secured infrastructure. We do not sell or transfer your personal data to marketing third parties. Access inside our team is limited to roles that require it for account operations or verified compliance purposes.
We use session cookies to keep you logged in and to remember display preferences. Analytical cookies help us understand how the account flow is used so we can improve it. You can adjust cookie settings through your browser at any time.
Your account login credentials are encrypted. We do not store your password in readable form. If you suspect unauthorized access, use the account recovery path on the login page immediately, then contact support to flag the incident.
We keep account records for the period required by our operational and legal obligations in the eligible regions where we operate. Once that period ends, data is deleted from active storage according to our scheduled retention process.
These are the questions we hear most often from account holders about their rights, data and how this policy works in practice.
Yes. Records of deposits and withdrawals made through GCash, PESONet and Bank Transfer are held under this policy on our side. Your payment provider also applies its own terms to the transfer itself; both sets of terms apply in parallel.
Log in to your account and open the dashboard. Your transaction history, profile details and linked payment records are visible there. If you need a more complete record, send a data access request through live chat or the contact form with your account identifier.
Yes. Contact us through live chat or the contact form, name the specific field that needs correcting and include your registered email. We will review and update it; some fields may require identity verification before the change is applied.
Access depends on local law and eligible regions. We do not restrict access by city, but eligibility is determined by applicable law in the jurisdiction where you are located. Review the access conditions shown on the account registration page for current status.
We hold account and transaction records for the period required by our operational and legal obligations. Once that period ends, the data is deleted through our scheduled retention process. You can ask for a specific timeframe estimate through our policy contact form.
When material changes are made, we communicate them through your account notification channel before the change takes effect. Minor wording updates that do not affect your rights are noted in the policy with a revision date. Check your account notifications after login to stay current.